iCloud troubleshooting guide for Alto's Adventure

Please complete the following steps for all your iOS and Apple TV devices. This includes devices that appear to be ok – they may be failing to push data to iCloud and hence be the source of the problem. Steps 7 & 8 are the most critical, but must be performed last.

  1. Ensure all devices are running the same / most up-to-date version of iOS or tvOS.
  2. Ensure you're running Alto's Adventure version 1.2 or higher on all iOS devices.
  3. Ensure the iCloud toggle is checked in the in-game settings menu. If it’s greyed out, it means iCloud has not been configured correctly.
  4. Ensure you're signed in to the same iCloud account on all devices, and your password has been entered correctly. This can be easy to miss if you have multiple accounts with similar details!
  5. Ensure all devices are using the same iCloud Drive configuration (i.e. all "on" or all "off").
  6. Ensure Alto has not been disabled under Settings > iCloud > iCloud Drive.
  7. Important: once you've checked all the above settings, force restart all devices. This fixes almost all known iCloud issues!
    • On iOS, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo (source)
    • on Apple TV, go to Settings > System > Restart (source)
  8. Finally, complete at least 1-2 runs on the device with the most progress then exit the app to ensure your progress is pushed to iCloud.
  9. If all else fails, give it some time – iCloud can be a little slow to sync!